Last updated: 2 August 2026
This policy explains what happens to your money when you cancel or change a RankCart.io plan. It forms part of our Terms of Service and applies to all subscriptions operated by RR Sols Pty Ltd (ABN: 56 672 722 486).
Subscription fees are non-refundable. Cancelling stops your next renewal — it does not end your subscription early or refund the period you have already paid for. You keep full access to your paid features until that period ends, then move to the free plan.
Every paid plan comes with a free trial and your card is not charged until the trial ends. That trial is how you decide whether RankCart is right for you, before any money changes hands.
Change of mind after a payment has been taken.
Cancelling part-way through a billing period. The remainder of that period is not prorated, credited, or refunded — you simply keep using your plan until it ends.
Periods during which you did not log in or did not use the service.
Downgrading to a cheaper plan. Downgrades take effect at the end of the current billing period rather than immediately, so you receive the full value of the tier you paid for instead of a partial credit.
Dissatisfaction with audit results, scores, or revenue estimates. These are diagnostic and directional by nature — the free plan and the free trial exist so you can evaluate them at no cost first.
Genuine billing errors. If you have been charged twice for the same period, charged after your cancellation had already taken effect, or charged an amount that does not match the plan you selected, contact support@rankcart.io within 14 days and we will investigate and put it right.
Failures on our side. If the service is unavailable for a sustained period due to a fault on our end, contact us and we will discuss an appropriate remedy.
You can cancel at any time from your dashboard. There is no cancellation fee, no minimum term, and no retention process to sit through.
The moment you cancel, we email you a confirmation stating the exact date your access runs until. Until that date nothing changes — you keep every feature of your plan.
You can reverse a cancellation at any point before that date from your dashboard, and your subscription simply continues as normal.
After that date your account moves to the free plan. Your audit history and data remain accessible under free plan limits.
Upgrades take effect immediately. You are charged a prorated amount for the remainder of the current billing period, so you only pay for the higher tier from the moment you actually start using it.
Downgrades take effect at the end of the current billing period. You keep your current tier until then. This is deliberate: it means you receive everything you paid for rather than being refunded a partial amount.
Changing plans never creates a second subscription and never restarts your free trial.
Paid plans include a free trial. Your payment method is collected at signup but is not charged until the trial ends.
We email you a reminder before your trial ends, telling you the date and the amount that will be charged.
Cancel at any time before the trial ends and you are charged nothing at all.
Nothing in this policy limits or excludes rights you have under the Australian Consumer Law, or under any other consumer protection law that applies where you live.
If the service is faulty, not fit for purpose, or materially not as described, you may be entitled to a remedy — including a refund — that this policy cannot exclude. This policy applies to change-of-mind and convenience requests, not to genuine consumer guarantees.
Questions about billing, cancellation, or this policy? Email support@rankcart.io and we will respond within two business days.
RR Sols Pty Ltd, Australia. ABN: 56 672 722 486.